Better support, written down.

Training

What to feed your chatbot first (and what to leave out)

Not all docs are equal. A short guide to picking sources that produce accurate answers.

Jul 1, 2026 · 1 min read

Analytics

Deflection rate is lying to you — here’s what to measure instead

A high deflection number can hide unhappy customers. Three metrics that tell the truth.

Jun 23, 2026 · 1 min read

Support

The human handoff: when your AI should say “let me get someone”

Great AI support knows its limits. Designing escalation rules customers actually like.

Jun 16, 2026 · 1 min read

Engineering

One script tag, zero regressions: how the embed widget stays out of your way

Under the hood of a widget that loads async, ships 12 KB, and never blocks your page.

Jun 8, 2026 · 1 min read

Docs

Your knowledge gaps report is a product roadmap in disguise

Unanswered questions show exactly where your docs — and your product — fall short.

May 27, 2026 · 1 min read

Customers

How a 4-person team keeps CSAT at 4.8 with 2,000 tickets a month

A customer story about letting the assistant take the night shift — and the weekends.

May 14, 2026 · 1 min read